Privacy Policy

1. Introduction

Alertr ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our business alert and reminder platform services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Business information (company name, industry, address)
• Account credentials
• Payment information (processed securely through third-party payment processors)
• Customer contact information for alert delivery

2.2 Usage Information

We automatically collect certain information when you use our services:

• Log data (IP address, browser type, operating system)
• Device information
• Alert delivery metrics and engagement data
• Platform usage patterns and preferences

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our alert services
• Processing and delivering alerts to your customers
• Managing your account and subscriptions
• Processing payments and preventing fraud
• Improving our services and developing new features
• Communicating with you about updates, security alerts, and support
• Complying with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in operating our platform (SMS gateways, email services, WhatsApp Business API)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When your account is closed, we will delete or anonymize your personal information, except where retention is required by law.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to certain uses of your data

8. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your session and preferences
• Analyze platform usage and performance
• Provide personalized experiences

You can control cookie preferences through your browser settings.

9. Third-Party Services

Our platform integrates with third-party services (SMS providers, WhatsApp, email services). These services have their own privacy policies, and we encourage you to review them.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

14. Compliance

We comply with applicable data protection laws and regulations, including but not limited to the Information Technology Act, 2000 and its rules in India.