Terms & Conditions

1. Agreement to Terms

By accessing or using Alertr's business alert and reminder platform services ("Services"), provided by ASTROLOOP TECHNOLOGIES PRIVATE LIMITED (hereinafter referred to as "the Company", "Alertr", "we", "us", or "our"), you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these terms, you may not access our Services.

2. Description of Services

Alertr provides a cloud-based platform for businesses to manage and send automated alerts and reminders to their customers through multiple communication channels including SMS, WhatsApp, and Email. The Services include:

• Alert creation and management dashboard
• Multi-channel message delivery
• Analytics and reporting tools
• Customer segmentation features
• API access (for applicable plans)

3. User Accounts

3.1 Account Registration

To use our Services, you must:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Immediately notify us of any unauthorized use

3.2 Account Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use our Services. By registering, you represent that you meet these requirements.

4. Acceptable Use Policy

You agree not to use our Services to:

• Send spam, unsolicited messages, or fraudulent communications
• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit malicious code or viruses
• Harass, abuse, or harm others
• Impersonate any person or entity
• Collect or store personal data without proper consent
• Interfere with or disrupt the Services
• Attempt to gain unauthorized access to our systems

5. Payment Terms

5.1 Subscription Fees

• Subscription fees are billed monthly in advance
• All fees are in Indian Rupees (INR) unless otherwise specified
• Prices are subject to change with 30 days notice

5.2 Payment Methods

We accept payment via credit cards, debit cards, UPI, and net banking. You authorize us to charge your selected payment method for all fees due.

5.3 Late Payments

If payment is not received within 7 days of the due date, we may suspend your access to the Services until payment is received.

6. Message Delivery and Limits

• Message delivery is subject to the limits of your subscription plan
• We do not guarantee 100% delivery rates due to factors beyond our control
• You are responsible for obtaining necessary consents from message recipients
• Additional charges may apply for messages exceeding plan limits

7. Intellectual Property

7.1 Our Property

All content, features, and functionality of the Services, including software, text, images, and logos, are owned by Alertr and protected by intellectual property laws.

7.2 Your Content

You retain ownership of content you upload to our Services. By uploading content, you grant us a license to use, store, and process it to provide the Services.

8. Data Protection

• We process data in accordance with our Privacy Policy
• You are responsible for ensuring compliance with data protection laws for your customer data
• We implement industry-standard security measures to protect data
• You must immediately notify us of any data breaches

9. Service Level Agreement

9.1 Availability

We strive to maintain 99.9% uptime for our Services, excluding scheduled maintenance.

9.2 Support

• Email support for Starter plans
• Priority support for Professional plans
• 24/7 support for Enterprise plans

10. Disclaimers and Limitations of Liability

10.1 Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranties of any kind, either express or implied.

10.2 Limitation of Liability

To the maximum extent permitted by law, Alertr shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Services.

11. Indemnification

You agree to indemnify and hold Alertr harmless from any claims, losses, damages, liabilities, and expenses arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any third-party rights
• Your content or messages sent through the Services

12. Termination

12.1 By You

You may terminate your account at any time through the account settings or by contacting support.

12.2 By Us

We may suspend or terminate your account for:

• Violation of these Terms
• Non-payment of fees
• Fraudulent or illegal activity
• Extended period of inactivity

12.3 Effect of Termination

Upon termination, your right to use the Services ceases immediately. We may delete your data after 30 days unless legally required to retain it.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be notified via email or through the Services. Continued use after changes constitutes acceptance.

14. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Bangalore, Karnataka.

15. Dispute Resolution

We encourage resolution of disputes through good faith negotiations. If unsuccessful, disputes shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996.

16. General Provisions

16.1 Entire Agreement

These Terms constitute the entire agreement between you and Alertr regarding the Services.

16.2 Severability

If any provision is found invalid, the remaining provisions shall continue in full force.

16.3 Waiver

Failure to enforce any right or provision shall not constitute a waiver.

16.4 Assignment

You may not assign your rights under these Terms without our written consent.

17. Contact Information

For questions about these Terms, please contact us at:

18. Acknowledgment

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.